Privacy Policy

Introduction

Community Energy South Ltd is a community energy co-operative Registered
Company number 11147679 . We are a ‘controller’ under the General Data
Protection Regulation 2016/679 (GDPR)

This Privacy Policy explains how we collect and store data through our website
and business operations. It outlines the rights and choices you have in relation to
the personal data we hold and process.

How we collect data

When you send an email to us through our website or via our email address, we
collect the information you give us such as your name, address and email
address. We also collect information during events, meetings and face-to-face
contact. We store our information through a third-party internet service provider.

When you browse our website, we also automatically receive your computer’s
internet protocol (IP) address in order to provide us with information that helps us
learn about your browser and operating system.

We also use a third party website called Fairer Warmth to collect data about your home and your home energy use as well as information such as your postcode, house name/number, and email address. See the Fairer Warmth privacy policy for more information.

Consent to use your data and opt-out

When you provide information through our website, emails or other business
interactions, we assume that you consent to our holding your contact data to
communicate with you. You can opt out of this on every email you receive or by
emailing contact@communityenergysouth.org

How do we use personal information?

We may use your data for the following purposes:

Administration of membership details
Provision and promotion of our goods or services
Maintaining accounts and records
To notify you that we have received communications from you.
To administer payments, accounting, auditing, billing and collection or
support services
Complying with our legal and regulatory obligations (such as record
keeping obligations) and for insurance purposes
Communicating with you about our latest developments, news, events, coop announcements, products and services.

When do we share personal data?

We may disclose your personal information if we are required by law to do or in
the case of the need to defend our legal rights. We may also disclose details to
our employees, insurers and subcontractors if required to do so to fulfil the
services or products that you have requested from us. Beyond this, we never
share your details with a third party without your consent.

How long will we keep your information for?

We keep your information as long as it is deemed useful for business purposes
or until you request we no longer store it.

How do we secure your information?

We take steps to protect data against accidental loss to prevent unauthorised
access, use, destruction or disclosure including use of password protection on
any of our electronic systems or online data storage systems.
We use a third party provider to store our email lists that operated under a GDPR
compliant Privacy Policy.

What rights do you have?

You have the following rights under the GDPR:

Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
Rights concerning automated decision-making and profiling
You have a right to see the information we hold about you
To access this you need to provide a request by email
to contact@communityenergysouth.org, together with proof of identity
We will usually process your request free of charge and within 30 days
however we reserve the right to charge a reasonable administration fee
and to extend the period of time by a further two months if the request is
obviously unfounded and/or is very complex

Right to erasure

You have a right to ask us to erase your personal data in certain cases
(details may be found in Article 17 of the GDPR)
We will deal with your request free of charge and within 30 days but
reserve the right to refuse to erase information that we are required to
retain by law or regulation
To exercise your right to erasure please contact us by email
to contact@communityenergysouth.org, together with proof of identity

Use of cookies

Use of cookies on our website is shown in the appendix to this Policy.

Updates and changes to our Privacy Policy

We may periodically update our Privacy Policy with changes taking place with
immediate effect. We will publish any changes on our website
www.communityenergysouth.org

Contact information

If you require any further information or would like to make requests relating to
this Policy please contact our Privacy Compliance Officer at
contact@communityenergysouth.org